Tips (how to read your meter, energy savings...etc.)
Billing and Customer Service
* All Water and Sewer Rates 2014-2015
* Charges, Fees and Deposits 2014-2015
* Electric Rates 2014-2015
* Sanitation 2014-2015
* Security Light Rates 2014-2015
New Felony Charges for Stealing Utilities
The Meter Department is located behind City Hall at 141 North Broadway St. in Forest City.
Our hours are 8:00 am to 5:00 pm Monday through Friday.
We can be reached directly at (828) 202-2269.
The Meter Department Supervisor is Brian James and may also be reached by email at firstname.lastname@example.org.
Our goal at the Meter Department is to accurately measure each customer’s water and electric consumption in an equitable manner. It is only through the selecting, installing, testing and maintaining of all our meters that we may achieve this goal. At the same time, in conjunction with the Billing Department, we seek to provide the reliability and the quality service that our customers have come to expect from the Town of Forest City’s employees.
Acquisition of monthly billing data
All Town electric and water meters are read each month starting on the first working day of the month. The meters are read solely by Meter Department employees. All of our employees are easily recognized by their uniforms and ID badges. While the exact dates that a customer’s meter may be read will vary occasionally due to the effects of weekends and holidays on the billing cycle, we strive to keep as close to a 30 day billing cycle as possible.
Location and Contact Information
Our office is located in City Hall at 128 North Powell St. in downtown Forest City.
Office hours are 8:00 am to 5:00 pm Monday through Friday.
We can be reached by calling (828) 245-0148.
The Billing Coordinator is Sherry McNeilly and can be reached by phone at (828) 248-5207 or by email at email@example.com.
To Obtain Utilities
The total amount of any old bill must be paid.
- Electric $100 Deposit
- Water $25 Deposit
- Transfer fee $30
The Town of Forest City provides electric, water, sewer and sanitation services to all our citizens. We also provide water service to many customers outside our corporate limits. It is with great pride that we provide these services to all of our customers.
Understanding your bill: You can find information about your account on your utility bill:
Account Number: It is located at the top right hand corner of your bill.
Previous and Present Readings with Usage: Your bill shows the previous reading and the current reading for your electric and/or water each month. The usage shows how many gallons of water and how many kilowatt hours (kwh) you used during this billing period.
Dates of Service: This is the period of time your bill covers. It gives you the previous read date to the current read date.
Total Days: This is the total number of days for this billing cycle. It can vary from month to month depending on when it was read.
Past Due Date: This is the date current charges are due without a late charge being added to account. This date does not extend time for any previous balance. For a previous balance, your bill will show a past due notice.
Past Due Notice: If your account has a previous balance, your utility bill will print a Past Due Notice that will tell you when you must have the previous balance paid to avoid disconnection of services.
Message(s): Always check the bottom of your utility bill for any messages that are there. Helpful information will be printed in this area.
Payment of Your Bill: On the back of your utility bill are five ways to pay your bill:
By Bank Draft
Bring to our Collection Department
Drop in Night Deposit Box
By Credit Card Payment online @ www.townofforestcity.com or in the office.
We do not take payments over the phone.
Service requests: Start Service, Stop Service, Transfer Service, Change of Address/Phone.
Start Service: To apply for electric, water or sewer services with the Town of Forest City, you must come into the office at 128 N. Powell Street and sign an agreement. Please bring with you a picture identification, your social security card, and a rent receipt from your landlord and the exact address to be connected. If you are buying the property please bring proof of ownership. An application for utility services will need to be completed. Deposits of $100.00 for electricity and $25.00 for water are required before service will be connected.
Transfer Service: There is a $30.00 fee associated with the transfer of service from one location to another. You will also need a lease agreement, rent receipt or proof of ownership for the new location to be connected. In addition, a new application for utility services will need to be completed.
You may print the application form and have it filled out before coming into the office for your convenience.
Meters are read each month starting on the first working day of the month. Utility bills are then calculated and mailed between the 20th and 25th of that month based on these readings. The bill is due by the 15th of the following month. A $6 or 1.5% past due fee (whichever is greater) is added to the account if the balance is not paid by 5:00 pm on the 15th. Delinquent accounts are then subject to disconnection/interruption of service on or after the 3rd of the following month. The exact date of disconnection of service is determined by the Finance Officer considering weekends, holidays, etc. An example of this schedule is as follows:
|On or after September 1||Meter is read|
|September 20-25||Bill is mailed based on reading|
|October 15||Bill is due (if not paid, a $6 or 1.5% fee is charged)|
|On or after November 3||Delinquent accounts are subject to disconnection/interruption of service (a delinquent administration fee of $45 is assessed if past due balance is not paid before 5:00 pm on day preceding scheduled disconnection/interruption of service).|
If service is discontinued/interrupted due to non-payment, all past due balances and fees assessed must be paid in order to have service restored.
The Town will soon be implementing a call notification system prior to the scheduled disconnection/interruption of service on or after the 3rd of each month. If you would like to be on our notification list, download and print the following Contact Information form and return it to the Utility Billing and Collections Department at 128 North Powell Street, Forest City, NC 28043.
All payments must be received at City Hall. Payments will not be accepted by service personnel in the field.
A $25 fee will be charged for returned checks.
Reconnection of utilities after working hours will ONLY take place until 5:30 PM on the day of disconnection. Payments must be brought to the drive-in window at City Hall.
If you have any questions regarding your utility bill, call 245-0148 between the hours of 8:00 AM and 5:00 PM, Monday through Friday.
Utility payments can be made in a variety of ways:
- Walk-in payments are welcomed and we also have a drive-thru window for payments as well as a drop box for after hours.
- A bank draft can be set up. We also accept VISA, MasterCard and American Express. This service can be performed by internet or in person at Town Hall.
- Payments made at Town Hall: VISA, MasterCard and American Express can be accepted at Town hall. Must have valid picture ID.
- Night time deposit box
- By internet at Town of Forest City Online Services
Stealing utilities is now a felony. Click here to view full details.
The Town of Forest City contracts with GDS for garbage collection services. Everyone within the city limits is required to have garbage collection.
Garbage and recyclables are collected once a week. Residences and small businesses are billed for 1 cart. You can request up to 3 carts for additional fees.
Large businesses and industries are provided with dumpsters. The cart must be rolled out to the roadside by 7:00 AM on the day of collection. The town asks that all carts be removed from the roadside after collection in order to maintain safety and tidiness.
For questions such as size of dumpster needed and what day garbage is collected in each area of the town, please call GDS at 828-245-1641.
For questions concerning rates or problems with the collection, please call our customer services clerk at 828-245-0148 or email firstname.lastname@example.org.